Welcome to e-Builder Support

Our commitment to you is to help you realize the maximum potential of your investment and provide you with the technical expertise, customer service, and resources to successfully implement and use our products and services.

There’s no time for downtime when you’re racing toward a project completion. To ensure you receive the support that you need and maximize your investment, the well-trained and friendly team at e-Builder Support is standing by to assist you. Conveniently accessible, our Support Analysts deliver fast and effective service.

FAQs

If you forgot your password, you will need to reset it. Follow the steps below to reset your e-Builder password:

  1. From the login page, click Forgot your password.
  2. Enter your username and click Next.
  3. Answer the security question. You will receive the "Password Reset" email only if you answered it correctly. If you do not see the email in your Inbox, check your SPAM folder. If you still do not see the email, answer the security question again or call your e-Builder administrator.
  4. You will receive an email including your temporary password. The next time you log in, you will be required to create a new password.

There are a few things that might have caused this:

  • You might have used the wrong username. To protect your account's security, we cannot confirm whether the username you entered is registered with our system.
  • You may want to access an alternate email inbox to ensure that your account is not listed under a different email address.
  • Your email may have been sent to your Spam/Junk folder. To ensure that future e-Builder emails are not marked as spam or junk mail, follow the steps below for your email client:

If you still did not receive an email after trying the suggestions above, please contact your e-Builder administrator. If you don’t know the contact information for your e-Builder Admin, contact e-Builder Technical Support: 888-288-5717

The e-Builder application is accessed through multiple environments based on customer region or type. The following e-Builder environments are available:

If you are unable to access e-Builder, contact your e-Builder administrator to obtain the correct link. If you don’t know the contact information for your e-Builder Admin, contact e-Builder Technical Support: Phone: 888-288-5717, Email: support@e-builder.net

If you are using the correct username but still aren't receiving the email, make sure you are using the right URL to the environment you are attempting to access.
Below are the URLs to the e-Builder environments:

If you are unable to access e-Builder, contact your e-Builder administrator to obtain the correct link. If you don’t know the contact information for your e-Builder Admin, contact e-Builder Technical Support: Phone: 888-288-5717, Email: support@e-builder.net

If you are a contractor attempting to submit a bid in e-Builder, you must use the URL provided in the invitation email.
If you are a bid manager accessing the e-Builder Bid Portal, you must use the URL address that corresponds to the correct e-Builder environment.
Below are the URLs to the e-Builder Bid Portal environments:

If you are unable to access e-Builder, contact your e-Builder administrator to obtain the correct link. If you don’t know the contact information for your e-Builder Admin, contact e-Builder Technical Support: Phone: 888-288-5717

To protect your account's security, we cannot confirm whether the username you entered is registered with our system. Please contact your e-Builder administrator to get your username. If you don’t know your e-Builder Admin’s contact information, contact e-Builder Technical Support: 888-288-5717

If you are a new user of the e-Builder application, click here for login assistance.

  • If you access e-Builder through your organization’s account and received the following error,"Your access to this account had expired. Contact your administrator to request your access be restored." contact your e-Builder administrator
  • If you purchased an individual license and received the following error, "Individual License Warning: Our records indicate that your license has expired. Please renew your license now by clicking the renew license button below."
    1. click "Renew License"
    2. Select the type of license you wish to purchase and then confirm that you have read the Terms and Policy.
    3. Click ‘Proceed to Checkout” and then enter your payment information.

Single sign-on (SSO) is an authentication method that enables users to securely access e-Builder and other internal applications by using just one set of credentials.

If you access e-Builder through single sign-on (SSO) and you are unable to login, please contact your internal e-Builder administrator or IT department for assistance.

Individual users will be limited to 2 concurrent login sessions with the same username and password credentials.

A session is considered open unless the user logs out. Users who exit e-Builder without logging out (such as closing the browser window) may end up with extra open sessions. All open sessions will expire after 60 minutes of inactivity.

If a user is unable to log in due to too many open sessions and cannot wait the 60 minutes for the existing open sessions to close, the user may contact e-Builder technical support to have the sessions terminated.

Support Hours

Hours of coverage for all clients’ incidents are:
Monday through Friday from 6:00 am to 8:00 pm Eastern Time

Phone: 888-288-5717
Email: support@e-builder.net

Critical Support
Critical incidents are supported 24/7 via our toll-free number: 888-288-5717

Get Quick Support:
e-Builder Community Portal

Access our portal through the e-Builder application and provides access to submit requests and search for solutions:

  • Save time and locate information more quickly
  • Access to quick video tutorials on frequently asked product questions
  • Live access to case status
  • Access to Live Community provides access to collaboration and networking with other e-Builder Customers
  • Access to previous versions of Edge Newsletter and Release Notes
  • Access Support procedures, prioritization and maintenance release schedule
Access Community Portal