Welcome to e-Builder Support

Our commitment to you is to help you realize the maximum potential of your investment and provide you with the technical expertise, customer service, and resources to successfully implement and use our products and services.

There’s no time for downtime when you’re racing toward a project completion. To ensure you receive the support that you need and maximize your investment, the well-trained and friendly team at e-Builder Support is standing by to assist you. Conveniently accessible, our Support Analysts deliver fast and effective service.

Support Hours

Hours of coverage for all clients’ incidents are:
Monday through Friday from 6:00 am to 8:00 pm Eastern Time

Phone: 888-288-5717
Email: support@e-builder.net

Critical Support
Critical incidents are supported 24/7 via our toll-free number: 888-288-5717

Get Quick Support:
e-Builder Community Portal

Access our portal through the e-Builder application and provides access to submit requests and search for solutions:

  • Save time and locate information more quickly
  • Access to quick video tutorials on frequently asked product questions
  • Live access to case status
  • Access to Live Community provides access to collaboration and networking with other e-Builder Customers
  • Access to previous versions of Edge Newsletter and Release Notes
  • Access Support procedures, prioritization and maintenance release schedule
Access Community Portal