Need Product Support? We’re Here to Help

Do More with e-Builder

As e-Builder Enterprise users, you understand the value of a centralized, streamlined system to manage capital programs. But as you’re busy building, so is the e-Builder team. We have a variety of new product offerings which help to maximize the ROI of the platform. In addition, we have an extensive, complimentary training video library, user groups and special programs to support your growth. e-Builder is always here to support you on your journey.

Training Videos

The e-Builder Enterprise Video-On-Demand (VOD) center houses over 50 training videos for internal and external e-Builder Enterprise users.

From new users or contractors needing to access the system to veteran e-Builder Enterprise Admins, there are videos to support just about any e-Builder Enterprise user.

Access Training Videos

Add-Ons

Maximize the value of e-Builder Enterprise with proven tools and expert support that are tailored to meet the needs of capital improvement project owners.

  • AppXchange
  • Business Intelligence
  • Data Warehouse
  • Field Management
  • Premium Support
  • Managed Services
  • Quarterly Release Training
  • CrewSight (launching later)
Browse Add-Ons

Events & Webinars

e-Builder delivers a range of events to help keep you and your team informed while also enabling you to meet your peers.

From our flagship Elevate Annual Conference and Regional User Groups to online webinars and certification classes, e-Builder’s event calendar is sure to have something that meets your needs.

View Event Calendar

Insiders Club

The e-Builder Insiders Club is a way we recognize you – our valued customer – for your innovations with e-Builder Enterprise.

This is a loyalty program that offers you the chance to share your organization’s success story, gain positive exposure and get rewarded for it.

Join the Club

Trust Center

We know how important is that our customers are up and running when they need to be.

That’s why anyone can view our system status in real-time with a single click, while also being quickly connected to the support and resources they would need in the event of any issues.

View Trust Center

e-Builder Community

The e-Builder Community is an in-product resource for clients to submit a support case, check the status of an existing case, view community topics and discussion boards, submit new product ideas and much more!

To access the e-Builder Community:

  • Login to e-Builder
  • Hover over your user name in the top right corner
  • Select “eB Community” from the drop down menu
Visit e-Builder Community

Connect with the People that
Support Your Success

Account Management Team
Matt Bohan
Director of Account Management
Sergio Aranda
Account Manager
(Northeast)
Kathryn Bulman
Account Manager
(Southeast)
Kris Hirte
Account Manager
(West)
David Massengill
Account Manager
(Central East)
Cathy Van Voorhis
Account Manager
(Central West)
Zuri Williams
Strategic Account Manager
(East)
Customer Success Management Team
Rudy Carisma
Customer Success Manager
Robin Elliot
Customer Success Manager
Jon Wayne
Customer Success Manager