Profile
- Leading healthcare system in Houston, TX serving over 1 Million patients annually.
- $500 Million Capital Improvement Program over 3 years is currently underway.
- Internal and third-party project management teams share execution responsibility.
Challenges
- Lack of project cost visibility resulted in cost overruns, increased contingency allocation, and 1,700 man-hours annually to address internal audit requirements.
- Cumbersome vendor payment approval process resulted in vendor tension, higher bids, and late fee payments on 31% of invoices.
Memorial Hermann turned to e-Builder to enable process improvements that would help their project managers to efficiently address these challenges, reduce project costs, and streamline a broad range of processes.
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