Owners engage Volkert as a program manager to capitalize on the expertise and process knowledge the firm has gained over several years. This experience is one of the reasons the firm has been so successful, and why its program management practice has grown steadily over the last 10 years.
However, as the firm’s business grew, so did the strain on resources – successful growth of its program management practice began to pose new challenges. To scale up without compromising their commitment to quality and customer satisfaction, Volkert needed to establish a methodical and standardized approach to manage its clients’ capital programs, one that could be scaled as demand grew, and one that would allow the organization to increase productivity and leverage existing resources.
This challenge was made more difficult because Volkert’s 25 project managers, spread out across multiple offices, followed a disjointed approach to project information management with variations to the same processes.